Frequently Asked Questions

Last Updated: 12 July 2026

This page covers the essentials. For step by step help with your account, bookings, or billing, chat with the GamesOn365 assistant in the app.

General T's & C's

Player

Organiser

Reliability & Rating

Data Privacy

Play As You Go (PAYG)

Play As You Go: Charges & Refunds

Venue Manager & Booking

Volunteering

Frequently Asked Questions

General T's & C's

Who is behind GamesOn365?

What is a "Player", "Organiser" and "Volunteer"?

Does GamesOn365 check or "vet" its users?

Can I cancel my account?

Can I get a refund if I don't play any games?

Player

What problem does GamesOn365 solve for me?

How does the platform help me find games?

Do I need to be a top level Player to use the platform?

Is GamesOn365 only for specific sports?

What is the age requirement to use GamesOn365?

Is GamesOn365 open to Players with all abilities?

How much does it cost to use the platform?

Organiser

What challenges does GamesOn365 help my team overcome?

Is there an effective way to recruit new Players and Team members?

How much does it cost to be an Organiser?

Is there a combined Player and Organiser option?

Reliability & Rating

How does GamesOn365 ensure reliability amongst Players and Organisers?

What does my rating mean?

Will my rating affect my ability to find games or Players?

Are Volunteers rated too?

Data Privacy

What information do you collect about me?

Is my profile information private?

How does the "Intelligent AI" use my data?

Is my payment information safe on GamesOn365?

What payment methods can I use?

How does payment work for fill-in games?

Play As You Go (PAYG)

What is the Play As You Go plan?

How do I top up?

Does my balance expire?

What is the cost of using the platform?

What is the difference between my cash and bonus balance?

Play As You Go: Charges & Refunds

What happens if a game is cancelled?

Can I get a refund if I cancel my own confirmed booking?

Am I charged if my application is rejected?

Venue Manager & Booking

How do I get my venue listed?

What does it cost to post my court availability?

What are the key responsibilities of a Venue Manager?

Volunteering

What is the Volunteering feature?

How do I set up as a Volunteer?

Does volunteering cost anything?

Can an Organiser decline my Volunteer application?